June's Topic
This month we will focus on familiarizing you with HPL's Twiki and HPL blogs. The links are directly to the right of this post. Please search these links for the following information:
1. Who has agreed to run the Mystery Book Club for Central?
2. Where can you learn information about working with angry customers and filling out incident reports?
3. When are customers referred to the collection agency (UMS)? What is the full company name for UMS?
4. Where do I find resources highlighted in eSTAR trainings?
5. Where can I get a copy of the World Languages Collection plan?
6. Where in the world is (do I find) Mike Van Campen?
10 comments:
1. I used Wiki, went to Web Topics List, clicked book clubs, then sign up to facilitate a book club. I found Marcia Chapman listed under mystery book club.
2. I used hplnet, went to forms and documents, then polices and procedures and found patron comments.
3. I used wiki, went to web topic list, then collections ums. When a patron's fines exceed $25.00, their account will be turned over to UMS ( Unique Management Services).
4. I used wiki, went to web topic list, Estar, Estar training materials and clicked.
5. I used wiki, went to web topics lists, and then to world languages collection plan.
6. I used hplnet, went to directory, central services and found Mike Van Campen. He is the chief and his number is 31371.
1. Who has agreed to run the Mystery Book Club for Central?
I went to the HPL Wiki, clicked on WebTopicList, scrolled down to BookClubSign up and found that Marcia Chapman is listed as the person in charge of the mystery book club.
2. Where can you learn information about working with angry customers and filling out incident reports?
On HPL Wiki, I clicked on WebTopicList, scrolled to angry customers. There are instructions and a link to how to fill out an incident report too.
3. When are customers referred to the collection agency (UMS)? What is the full company name for UMS?
On the HPL wiki, under Webtopics list, I found Collections UMS. It states that an account must be over $25 before it is referred to the collection agency. UMS stands for Unique Management Services.
4. Where do I find resources highlighted in eSTAR trainings?
On the eSTAR blog, there is a link to eSTAR topics that takes you to the wiki list of resources from previous months.
5. Where can I get a copy of the World Languages Collection plan?
I wandered around the Central blogs first but then went to the wiki and found it under World Languages Collection Plan.
6. Where in the world is (can I find)Mike Van Campen?
On the list of HPL Blogs, you can find the Central Blogs, Central Chief's Blog. On that blog, Mike posts what he is doing (not updated everyday).
bo1.Central Blog-Adult Programming-Mystery Book Club- Marcia Chapman
2.HPL Blog Dir-At side of page select HPL to get to HPL Wiki-Available Topics--HPL Web Utilities-Web Topics-Angry customers-lists steps to take-last one includes incident report--how to.
3.HPL Wiki-Web Util-Web topics-collectionumc-after account is over $25. Full name is Unique Management Services
4.HPL Wiki-Training material-Advanced reference-pick eSTAR
5.HPL Wiki-web topics-World Language collection plan-see a copy
6. HPL Blogs-Central blog- Central Chief's blog- posts his activities-not updated every day. Lois J.
Question #1: Who has agreed to run the Mystery Book Club for Central?
Answer: Marcia Chapman.
Resource and Path Used: http://www.estar2.blogspot.com -> Click “HPL Blogs” -> Select 'HPL Central Blog' -> Ctrl +F -> Find “mystery book club” -> no results -> Go back eStar page -> Click “HPL Wiki” -> Search in top right search field “mystery book club” -> Retrieve “Book Club Sign-up page”-> find answer
Question #2 Where can you learn information about working with angry customers and filling out incident reports?
Answer: This can be found on the HPL Wiki under “How to Solve Any problem” in the Neighborhood Libraries Section.
Resource and Path Used: http://www.estar2.blogspot.com -> Click “HPL Wiki” -> Search in top right search field “angry customer” -> Retrieve 3 results-> Select ‘Angry customer’ –> find answer.
Question #3 When are customers referred to the collection agency (UMS)? What is the full company name for UMS?
Answer: Customers are referred to the collection agency when there fines exceed $25.00. UMS stands for Unique Management Services.
Resource and Path Used: http://www.estar2.blogspot.com -> Click “HPL Wiki” -> Search in top right search field “collection agency” -> Retrieve 5 results-> Select ‘Collection UMS’ –> find answer.
Question #4 Where do I find resources highlighted in eSTAR trainings?
Answer: These can be found on the HPL Wiki under Training Materials in the Advanced Reference Section, then ESTAR.
Resource and Path Used: http://www.estar2.blogspot.com -> Click “HPL Wiki” -> Search in top right search field “eStar” -> Retrieve 6 results-> Select ‘ESTAR’ –> Select ‘eStar Topics’ -> find answer.
Question #5 Where can I get a copy of the World Languages Collection plan?
Answer: The plan can be found on the HPL Wiki under the HPLExpressTaskforce.
Resource and Path Used: http://www.estar2.blogspot.com -> Click “HPL Wiki” -> Search in top right search field “world languages collection plan” -> Retrieve 4 results-> Select ‘WorldLanguageCollectionPlan’ –> find answer.
Question #6 Where in the world is (can I find) Mike Van Campen?
Answer: At about 2:40 pm on June 24, 2008 Mike Van Campen was at a Training Team Leader meeting at Marston.
Resource and Path Used: http://www.estar2.blogspot.com -> Click “HPL Blogs” -> Select ‘Central Library Blogs’ -> Using previous knowledge that Mike is the Chief of Central, select “Chief’s Blog’ –> find answer.
1) Using TWiki, HPL Web, Web Topics List, Book Clubs, and Book Club Sign Up Page, I found the name of Marcia Chapman.
2)
2) Using TWiki, HPL Web, Web
Topics List, I found "angry customers" indexed and directions for filling out an incident report in the same area.
3) Again, using TWiki, HPL Web, Web Topics List, Collections UMS was indexed. UMS stands for Unique Management Services and customers are referred there when fines reach or exceed $25.00.
4) The highlighted resources can be found on the HPL catalog under Research.tr can be found in the Central Chief's Blog.
5)The World Languages Collection Plan can be found under TWiki, HPL Web, HPL Express Task Force Plan.
6) Mike van Camppen is at the Central Chief's Blog
1. I used the HPL wiki, typed mystery book club and clicked search. I clicked on BookClubSignup and found the answer. Marcia Chapman runs the mystery book club.
2. I used the HPL wiki, typed angry customers and clicked search. I clicked on angry customer and found what I needed. I clicked on here's how in step 4. There you can find information on filling out an incident report.
3. I used the HPL wiki, typed collection agency and clicked search. I clicked on collectionsUms and found the answer. When fines are over $25.00, they are turned over to Unique Management Services (UMS).
4. I used the HPL wiki, typed eSTAR, and clicked search. I clicked on ESTAR and the eStar topics appeared. I clicked on the different topics to find the resources.
5. I used the HPL wiki, typed world language collection plan and clicked search. I clicked on world language collection plan to find the information.
6. I used the HPL blog and clicked on Central Library blogs. I clicked on Chief's blog and you can find what he is doing.
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